Last updated: July 2026
Privacy Policy
This Privacy Policy explains how Get Hot, Inc. ("Pristine," "we," "us," or "our") collects, uses, shares, and protects personal information when you use the Pristine website, mobile app, and related services.
Information We Collect
Account information
When you sign in, we may collect account identifiers and profile information provided through Sign in with Apple, such as your Apple account identifier, email address, email verification status, private relay status, and name when provided.
Skin profile information
We collect information you provide in onboarding and settings, such as age range, gender, skin type, skin sensitivity, skincare goals, chronic or special skin-related conditions, ingredient preferences, ingredient reactions, and questionnaire answers.
Face scan information
During a face scan, Pristine uses on-device camera guidance to detect face presence, estimate head position, and help capture usable photos. If you choose to analyze your scan, the app sends your front, left, and right face photos to our systems and to Anthropic, our third-party AI analysis provider, to generate your skin scan. We do not send onboarding quiz answers or skin profile details to Anthropic with these photos. We only store the derived scan result and not the original photos.
Product scan information
If you scan a product, the app sends the product photo to our systems and to Anthropic, our third-party AI analysis provider, to identify the product. We use the photo only for product identification and do not store the original photo. We may store derived information such as product name, brand name, match outcome, and related catalog identifiers. When you are signed in, product scan events may be associated with your account.
Saved products and recommendations
We store products you add to your shelf or wishlist and recommendation records generated from your skin profile, face scan results, and product catalog data.
Device, usage, and notification information
We may collect technical information needed to operate the service, including request metadata, app version/build information, analytics events, and push notification tokens if you enable notifications.
How We Use Information
- Provide, operate, maintain, and secure Pristine.
- Authenticate your account and keep your session active.
- Analyze face scans and product scans that you choose to submit.
- Create and update your skin profile, product recommendations, shelf, and wishlist.
- Send service messages and push notifications when enabled.
- Monitor reliability, debug errors, prevent abuse, and improve the product.
- Comply with legal obligations and enforce our terms.
Face Scans and AI Analysis
During a face scan, Pristine uses on-device camera guidance to detect face presence, estimate head position, and help capture usable photos.
We do not store the temporary face-positioning or camera guidance data used during the scan. That information is processed on device only and is not saved after the scan ends.
If you choose to analyze your scan, we send your photos to our servers and to Anthropic, our third-party AI analysis provider, to generate your skin scan. This means your front, left, and right face photos are sent for analysis. We use these photos only to generate your skin scan. We only store the derived scan result and not the original photos.
We do not send onboarding quiz answers or skin profile details to Anthropic with these photos.
If you choose to scan a product, we send the product photo to our systems and to Anthropic to identify the product. We use the photo only for product identification and do not store the original photo.
Anthropic handles submitted photos and AI responses according to its commercial data retention practices.
Analytics and Product Improvement
We may use analytics providers to understand app reliability and usage patterns. Our analytics configuration is intended to avoid sending face photos, product photos, skin profile details, message bodies, authentication tokens, email addresses, names, product names, or brand names as analytics event properties.
How We Share Information
We do not sell your personal information. We may share personal information with service providers that help us operate Pristine, including:
- cloud hosting, infrastructure, and database providers
- authentication providers
- AI image-analysis providers, including Anthropic
- analytics providers
- push notification delivery providers
- customer support and operational service providers
We require service providers to process personal information subject to confidentiality, security, and data protection obligations designed to provide the same or equal protection as described in this Privacy Policy.
We may also share information if required by law, to protect rights and safety, to investigate abuse or security issues, or as part of a merger, acquisition, financing, or sale of assets.
Retention
We retain personal information for as long as needed to provide the Services, maintain your account, comply with legal obligations, resolve disputes, and enforce agreements. Account deletion removes many account-linked records, but some derived or operational records may be retained without your account identifier where permitted by law.
Security
We use administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee that information will never be accessed, disclosed, altered, or destroyed.
Children
Pristine is not intended for children under 13, or under the age required by applicable law in your region. If you believe a child has provided personal information to us, contact us so we can take appropriate action.
Your Privacy Rights
Depending on where you live, you may have rights to:
- request access to personal information we hold about you
- ask us to correct inaccurate information
- ask us to delete your account or personal information, subject to legal and operational limits
- object to or restrict certain processing where applicable
- withdraw consent where processing is based on consent
- appeal or complain to a regulator where applicable law gives you that right
To exercise these rights, contact us at connect@gethot.app. We may need to verify your identity before responding.
International Transfers
We and our service providers may process information in countries other than where you live. When required, we use appropriate safeguards for international transfers of personal information.
Cookies and Similar Technologies
Our website may use cookies or similar technologies to operate the site, remember preferences, measure performance, and understand usage. You can control cookies through your browser settings.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new last updated date.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us at connect@gethot.app.