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Support

Need help with Pristine? Email us with the issue, the device you are using, and any screenshots or steps that can help us understand what happened.

What to include

The email address on your Pristine account, if relevant.
Your device model and iOS version.
A short description of what you expected and what happened instead.
For scan or product issues, include the product name, brand, or a screenshot when you can.

Get help with sign-in, account access, data requests, privacy questions, and account deletion.

Send details about scan issues, product matching problems, app crashes, or anything that feels off.

For details about how Pristine handles information and support requests, review our Privacy Policy and Terms of Use.